FAQs

 ARE THE ITEMS YOU SELL NEW?

All of our items are authentic vintage pieces meaning they are second hand "used" items unless stated (Deadstock) which means we have sourced some new "Still with tags/unused in packaging vintage items.

Due to the nature of vintage, all items may show signs of wear.  Any major flaws will be pictured and noted. If you have any questions feel free to email us with the product name, we would LOVE to hear from you and get back to you asap! 

We do not accept returns if it has minor wear such as loose threads or fading prints etc.

Why is it so expensive?

Prices are reflective of numerous factors including the condition, era, & rarity of the item, they are all vintage one of a kind pieces, you'll stand out from the rest!

HOW DO I KNOW IF AN ITEM WILL FIT ME?

Please refer to the product images and/or the model’s reference descriptions. 
For any specific messages shoot us a message with the item description & we will get back to you with those within the hour!

 

CAN I CANCEL MY ORDER?

We begin processing your order as soon as it is submitted, therefore orders cannot be changed or cancelled after they are confirmed.

DO YOU ACCEPT RETURNS? 

Yes of course! Please refer to our "Return Policy" for further instructions or email us at Hello@vintagebox.com.au

HOW LONG WILL IT TAKE TO SHIP MY ITEM?

As a general rule, it will take us 1-3 business days to prepare your order for shipment. In some cases it may be longer, in which case we will notify you by email. Shipping times will depend on your location and are stated on the shipping section in your cart for either express or standard shipping. 

WHERE IS MY ORDER?

Once your order is completed you will receive an email confirmation containing your order details and tracking information which will enable you to follow the status of your delivery via the Australia Post website. Please contact Australia Post directly with your tracking number for any further enquiries. We accept no responsibility for items lost within the postal service.